Privacy Policy

We are committed to protecting your privacy. We want you to be able to place your order with us free from worry.

Information required in processing your order

We require certain information to allow us to process your order. This includes your name, address, telephone number, and email address, as well as your credit or debit card number and expiry date.

We ask for your e-mail address to send you an order confirmation. We ask for your telephone number so that we can contact you should we need to discuss any details of your order.

Marketing

From time-to-time we would like to e-mail you with exciting offers and promotions. This will help you take advantage of savings we may have on a product you normally order or an item that may be of interest to you. You have the option to "opt in" or "opt out" from receiving emails regarding promotions, competitions and new products. If you opt out you will just receive emails regarding orders that you have placed.

From time-to-time we would also like to offer you exciting offers and promotions from carefully selected 3rd party companies. You have the option to "opt in" or "opt out" from receiving these promotions as part of the checkout process.

Site tracking

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of our customers. This software does not enable us to capture any personally identifying information.

Security facts

For real-time credit card payments we use the specialist 3rd party, “Sage Pay”. Details regarding Sage Pay’s security follow:-

Transaction security

All transaction information passed between this website and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on Sage Pay’s systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

System security

Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

Links to banks

Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive, and enable us to provide features such as remembering your address, shopping basket and the like. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. If you have cookie’s disabled you will not be able to make a purchase from the website.

Notes

We want you to feel totally at ease every time you visit our site to get information, request a sample and place an order.

If you still do not feel comfortable about leaving your credit card information on our secure web site, please contact one of our customer care representatives at 01295 768903 and they'll be happy to help you with your order.